This page will be updated when new information is available.
We are Bristol hotline weekend hours added, plus Volunteer Shopping Card links.
Sort code for Carpenters Food bank corrected
Morrisons next day delivery added, Sainsburys voucher card, Post office ‘ Ask a Friend’ service added, Local Crisis Prevention Fund added
Respect helpline and website added – Last updated 26th April 2020
1. KEEPING UP TO DATE ON HOW TO KEEP YOURSELF AND OTHERS SAFE.
• What the government is saying https://www.gov.uk/coronavirus
• What the government is saying you can and cannot do https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do
• What the NHS is saying https://www.nhs.uk/conditions/coronavirus-covid-19/
• What Bristol City Council is saying https://www.bristol.gov.uk/crime-emergencies/help-people-affected-by-coronavirus-covid-19. This includes advice on staying safe in Punjabi, Urdu, Kurdish, Arabic, Polish, Bengali and Somali.
• What Avon and Somerset Police Force is saying https://www.avonandsomerset.police.uk/coronavirus-covid-19-policing-response/
2. HELP WITH PRACTICAL THINGS LIKE SHOPPING AND PRESCRIPTIONS
Many volunteers are offering to do tasks, like collecting shopping, prescriptions, walking dogs etc for vulnerable people, those who are sick or in need. Lots of ways to get help are emerging including: –
• “We Are Bristol” free phone line on 0800 694 0184 to offer a lifeline to isolated and worried residents across the city by providing support for people including obtaining food supplies, other essential items and medication. They can also help arrange follow-up support with different organisations. Open 8.30am-5pm, Monday to Friday. Now also open on Saturdays and Sundays 10am-2pm
• Face Book Mutual Aid group across Bristol https://www.facebook.com/groups/1032597030460220/
Bristol Community Care – Covid-19 Mutual Aid
These mutual aid groups link people in local streets who can help each other and support those most in need. They cover BS1 through to BS16.
has thousands of members and neighbours ready to help.
• ACORN Community Union – Request for help
• The Next-door App – a national app to help people stay informed about what’s going on in their neighbourhood and find help with all kinds of things. You can set up an account at www.nextdoor.co.uk and then join a specific group local to you to get help.
. Next Day Delivery if you can’t get to the shop – Morrisons have a specific option on their phone 03456116111 – option 5, for vulnerable, elderly unable to get to a shop – see https://my.morrisons.com/doorstep-deliveries/ – next day delivery within 10 miles of Morrisons in Hartcliffe
. Volunteer Shopping Cards/Barcodes – these are aimed at enabling volunteers to shop and deliver without the need for cash or bank details to be exchanged
Post office ‘Ask a Friend’ extension to the Payout Now service – this can be used to send a barcode to a carer, friend or volunteer ( by text, email or letter) to withdraw money to pay for shopping – see https://www.postoffice.co.uk/post-office-payout – in theory this is available at any post office but so far we have only found that Knowle Post Office on the Wells Road/Broadwalk is aware of this service and is open most of the time
• Local Pharmacies – contact your local chemist to see if they can deliver prescriptions to your door. Pharmacies provide essential NHS services and are classed as ‘critical sector workers. So will stay in operation.
• Pharmacy2U are linked to many GP Practices and will get repeat prescriptions for routine medication delivered to your door by Royal Mail which another essential service that will stay in operation – (It cannot supply some of the more recently approved drugs). This includes safely delivering drugs that need refrigeration. Prescriptions are ordered by a phone app or on line. https://www.pharmacy2u.co.uk/help-and-support/general/who-are-pharmacy2u
3. LOCAL FOOD BANKS AND FOOD PARCELS FOR THOSE MOST IN NEED
With people losing their jobs many more people are going to need emergency help with food alongside and those already on benefits or on low wages.
• NATIONAL FOOD SERVICE Bristol helpline 0117 325 0450 is providing free prepared meals in Bristol for those in need
An application can be made to the Local Crisis and Prevention fund – this fund can also be used for household goods
Local Food Banks in South Bristol continue and other food delivering networks are springing up. To use a food bank a person must be referred – for example by the benefits agency, social workers, health visitors, district nurses, the South Bristol Advice Services to name a few.
Food Banks in South Bristol: –
• VICTORIA PARK BAPTIST CHURCH FOOD BANK – covers areas including Knowle, Knowle West, Knowle Park, Filwood, Windmill Hill and Bedminster. They give out food every Friday morning from 10am-12 noon using social distancing, safe and contactless ways of working.
Victoria Park Baptist Church, Sylvia Avenue, Bristol, BS3 5DA.
Face Book https://www.facebook.com/VictoriaParkBaptist
• THE CARPENTERS FOODBANK – covers areas including Withywood, Bishopsworth and Hartcliffe. They give out food every Wednesday from 10am-2pm using social distancing, safe and contactless ways of working. To collect a food parcel, you now need to go to the entrance used by the South Bristol Advice Services (at end of the building as you come in) rather than though the main entrance as the community centre is closed.
The Carpenters Food Bank, The Withywood Centre, Queens Road, Bristol, BS13 8QA
• COUNTERSLIP CARES FOODBANK – covers areas including Hengrove and Stockwood. They give out food every Friday from 11am-12:30pm using social distancing, safe and contactless ways of working. Counterslip Baptist Church, 648-652 Wells Road Bristol BS14 9HT
Other places in South Bristol are providing food packages to certain groups: –
• THE MATTHEW TREE PROJECT is based in Filwood and can give its clients weekly food allowances for people and families in crisis based on 3 meals a day, 7 days a week. To be a client you must be referred. They are based 10 Filwood Broadway, Knowle, Bristol BS4 1JN, but the food hub is currently based in Lawrence Hill
Tel 0117 966 8071
• ST PAULS COMMUNITY LARDER -St Paul’s Church, Southville Road, BS3 1DG – this also requires a referral and a request for help can be made by completing the form at https://www.bs3communityresponse.co.uk/request-help
• THE SQUARE FOOD FOUNDATION is producing free, healthy meals for children that rely on the free school meals service, and have extended this to provide weekend DIY meal kits, plus online cookalong videos. Their normal services as Bristol’s Cookery School and Community Kitchen is closed. They are based at The Park, Daventry Rd, Knowle, Bristol Bs4 1DQ.
Tel 0117 903 9780
4. GETTING HELP AND ADVICE ON MONEY, BENEFITS AND DEBT
• SBAS – South Bristol Advice Services are running a free, unbiased and confidential telephone and e mail money, benefits and debt advice and support. They have had to close their usual drop-in centre and outreach sessions across South Bristol. They are continuing to help people with debt working with fuel, water, housing, courts and others to help people in debt or going into debt They can help people understand what benefits to apply for and how. They can help with form filling and documentation at their office on a pre booked basis applying tight hygiene/social distancing controls. They can make a referral to a food bank for help.
Call 0117 985 1122 or 0780765 7587. If there is no immediate reply – leave a name and telephone number so someone can get back to you.
Or contact them by with a query at email@example.com and again they will get back to you.
• Money Advice Service (MAS) West- SBAS is one of 7 charities providing support face to face, via phone or by email. If you are needing to help someone in South Bristol access a similar service in other parts of Bristol or further afield call 0800 138 3422 or visit www.moneyadvicewest.org.uk . All 7 charities offer free, unbiased and confidential money advice on a wide range of topics.
• Bristol Credit Union helps local people make the most of their money, by giving them access to affordable loans and competitive savings accounts.
Contact them on 0117 924 7309, 8.30am-4.30pm or email at firstname.lastname@example.org
• Benefits and Work produce fortnightly updates on what has changed for people claiming benefits as a result of Coronavirus plus detailed information on a range of benefits. Sign up for fortnightly updates at https://www.benefitsandwork.co.uk/
• Government Benefits – See the website for a full list of benefits and additional information on applying for each one www.gov.uk/browse/benefits
5. HELP FOR THE SELF EMPLOYED, ORGANISATIONS & BUSINESS
• Government Hotline – can give information and advice on a range of issues including deferring Tax and Vat payments, grants for paying Business Rates, Business Interruption Loan Scheme and the Job Retention scheme.
Telephone: 0800 024 1222 open Monday to Friday: 8am to 4pm
6. HELP FOR TRADE UNION MEMBERS
Many Unions are responding to coronavirus by helping their members. Here are some examples:
• UNISON: Members experiencing financial and emotional difficulties can access their welfare charity, There for You. For Unite member for any info on Unison in the South West Phone: 01823 285318 (Voicemail messages only). For Coronavirus queries please email email@example.com
• UNITE: The Unite Credit Union Service provides savings, loans and other financial products to Unite members. Unite members can call them on 0333 0110 450.
• GMB: Information on coronavirus related issue for their members can be found on https://www.gmb.org.uk/coronavirus/
• ROYAL COLLEGE OF NURSING (RNC): is providing practical advice is available to help alleviate financial difficulties and provide longer-term solutions to difficult situations, RCN members can call on 0345 772 6100.
• BRITISH DENTAL ASSOCIATION BENEVOLENT FUND: is an independent charity working for dentists – both past and present – to ensure that dentists, dental students and their dependents do not go unsupported in times of need or crisis. www.bdabenevolentfund.org.uk
• NURSES, MIDWIVES AND HEALTHCARE ASSISTANTS
Cavell Nurses’ Trust offers help and financial support to nurses, midwives and healthcare assistants who are suffering hardship. Contact Cavell Nurses’ Trust on 01527 595 999 or visit website: https://www.cavellnursestrust.org/
7. HELP FOR OLDER PEOPLE WHO PARTICULARLY VULNERABLE AT THIS TIME
• Bristol AGEUK Hotline to help people over 55 with a range of things including befriending, shopping and prescription delivery.
Call them on 0117 929 7537
• The National Age UK Advice Line is available 8am –7pm 7 days a week) Call 0800 169 6565 or 0800 678 1174
• The Age UK Silverline is a free confidential helpline providing information, friendship and advice to older people. 24 hours a day, 365 days a year. Call for a cheerful chat, day or night. Call 0800 4 70 80 90
• Action on Elder Abuse Helpline: 0808 808 8141
8. WANT TO KNOW WHAT YOU CAN DO TO HELP – AND HOW?
• HELP YOUR LOCAL FOOD BANKS – BY DONATING FOOD OR MONEY
You can donate food or you can donate money to help them buy food. They may want volunteers in the future.
VICTORIA PARK BAPTIST CHURCH FOODBANK urgently requests food donations.
Drop your donations outside their door on Friday mornings between 10 and 12 noon, buzzing to let them know you are there. It will be contactless. Right now, they are short of eggs, tinned meat, tinned fish, rice pudding, custard and pasta sauces. Their address is Sylvia Avenue, Bristol, BS3 5DA.
They understand people may not always be able to donate food at this time and can accept donations of money BY BACS transfer so they can buy food with it. Use the following details: –
Sort code 09-01-55
Account No 51703083 Victoria Park Baptist Church
Reference: Put your name and FB (for Foodbank).
CARPENTERS FOOD BANK – you can donate food at the bins in Hartcliffe Morrison or drop donations off at South Bristol Advice Service (SBAS) from 10am to 2pm each Wednesday. Buzz to let them know you are there – beyond this drop off is contactless. They expect to extend donation drop off to Tuesday 9am to 2pm soon. The address for drop off is SBAS at the Withywood Centre, Queens Road, Bristol, BS13 8QA.
Or you can donate money to the Carpenters Food Store by BACs transfer using these details:
Sort Code: 30-94-83
Account No: 45427160
Please put the organisation or your name as a reference.
COUNTERSLIP CARES FOODBANK – you can donate food at 4 drop locations
1. Asda Whitchurch
2. Co-op Stockwood
3. Co-op Belland Drive
4. Counterslip Baptist Church, Tues 9am to 11am, Thurs 2pm to 4pm or Friday 11am to 12.30pm
THERE ARE THREE WAYS TO DONATE FUNDS
1. In cash at Counterslip Baptist Church, Tues 9am to 11am, Thurs 2pm to 4pm or Friday 11am to 12.30pm
2. By cheque posted through the letterbox. Cheques payable to Counterslip Baptist Church (with FOODBANK written on the back). 648 Wells Road Whitchurch Bristol BS14 9HT
3. By bank transfer:
· Account name: Counterslip Baptist Church
· Sort Code: 12-20-26
· Account number: 01817515
· Bank: Bank of Scotland
· Ref: FOODBANK
MATTHEW TREE PROJECT has a ‘How to Help’ Page – https://the-matthew-tree-project.org/how-to-help/
• VOLUNTEER TO HELP LOCAL PEOPLE, NEIGHBOURS AND OTHERS ACROSS BRISTOL.
It is a difficult time for many people, especially those who are ill, carers, those who are vulnerable or just having to cope with so much change. People are volunteering to do lots of things – like getting shopping or prescriptions for people, calling people who are feeling lonely for a regular chat, or you may have skills that might be useful in building a community response to Coronavirus? Here are some options you can explore to see how you can help:
CAN DO BRISTOL – Sign up to the volunteer register at Bristol City Council
VOLUNTEER WITH THE NHS
They are currently pausing coronavirus related volunteer recruitment whilst the process the first batch of applications but check out the link for want you can do and updates.
VOLUNTEER IN YOUR LOCAL STREETS WITH THE MUTUAL AID GROUPS
ACORN Community Union – Volunteer form
ADVICE ON SAFETY WHEN VOLUNTEERING IN THE CORONAVIRUS PERIOD
The ACORN site contains useful guidance for volunteers
9. SOME OTHER USEFUL SITES
• Combat Abuse and violence – https://www.bristol.gov.uk/crime-emergencies/abuse-violence
or call 0808 8024040 https://respectphoneline.org.uk/
• Keeping mentally well – The charity Mind has information you might find helpful
• The Compassionate Friends is an organisation offering support and friendship to bereaved parents and their families – based in North Street, Bristol. Telephone the helpline on (0117) 953 0630 (daily 9:30am to 10:10pm) or email: firstname.lastname@example.org
• The Quartet Community Foundation – grants to help small voluntary organisations in the Coronavirus period
• Your local MP – Karin Smyth
• Your locally elected Councillor and Mayor Marvin Rees